Attitude, behavior, & high quality of customer relationship management Research Proposal

Attitude, behavior, & high quality of customer relationship management influences on the Saudi consumer buying decision - Research Proposal Example In this context, customer service is the cornerstone on which customer relationship depends to a considerable extent. In other words, customer service determines and influences customer relationship and enables the business firms to develop positive relationship with customers. Customer service represents an integrated and comprehensive set of business processes and practices delivered by business firms to the customers. Business organisations worldwide strive to deliver an enhanced and enriched set of customer services in order to entail high customer satisfaction (Shoult, 2006). It has also been identified that customer buying decision influences by the customer service significantly. High quality and positive customer services attract customers in purchasing or availing particular products and services. On the other hand, low quality and poor customer service led the customers to switch over to other competitors. This act on the part of customers of switching over to other competitors affects image and reputation of business firms negatively. This situation of switching over other competitors prevails more significantly in case of Saudi Arabian business firms. The present research study aims at identifying and analyzing level of customer service in Saudi Arabian firms like airlines, banks, telecommunication companies, hospitals, restaurants and many more. The variables affecting Saudi Arabian consumers’ decision like price, quality, after sales services, competing offers and many more will also be discussed in the underlying study. The selection of research methods, data collection strategies and approaches will also be done in accordance with overall purpose and aims of the study. The research problem acts as a founding stone for the study as it paves the path for organising and conducting other sections of the research process. In light of this, research

The Crucible by Arthur Miller Research Paper Example | Topics and Well Written Essays - 2750 words

The Crucible by Arthur Miller - Research Paper Example Arthur Miller was born on 17th October 1915 in New York City. He attended Abraham Lincoln High School before joining the University of Michigan. He graduated in 1938 with a Bachelor of Arts degree in English. Miller’s first Broadway play was The Man Who Had All The Luck in 1944. He later wrote All My Sons, which opened on Broadway in 1947 and received warm reception immediately conferring fame on Miller. He later produced Death of a Salesman in 1949 and won a Pulitzer Prize and Drama Critics’ Circle Award. In 1953, he wrote The Crucible, which became his most widely produced work. By 1956, he had become a fearless defender of the freedom of expression. He was summoned to appear before the House Un-American Activities Committee to explain the information that related to Communism. However, he did not name others as communists or sympathizers of communist. He also produced other plays that include A view from the Bridge in 1955, The Price in 1968, After the Fall in 1964, and Broken Glass 1994. Other plays include The American Clock in 1980, The Ride Down Mt. Morgan in 1991, The Last Yankee in 1991, and Resurrection Blues in 2002 (Viswamohan 64). Most of the people in Salem were Puritans and had a very strict lifestyle. Every person was supposed to attend church and failure would lead to a charge of breaking the law. Men and women sat on different sides and it was considered a sin for them to sit together. People in Salem believed that if anyone disobeyed their beliefs or laws, he or she was evil. They also thought that a person who was sick was possessed by the devil or was a witch. Every sin was seen as from the Devil, evil spirit, or witchcraft. Tituba was a slave kidnapped from her home and taken to Salem. She cared for the Parris children and would tell them stories she had learned in the Caribbean about magic and spirits. Many people would also come to listen to her tales. In 1692, three girls who were usual listeners of Tituba’s stories started